Terms of Use

Congratulations on taking a giant step towards a healthier lifestyle! If you have any questions regarding this agreement please do not hesitate to contact us.

Disclaimer: The advice given herein, on our website, and from our representatives is not intended to replace the advice of your medical practitioner. If you are currently under the care of a physician, or are currently being treated for any health condition, consult with your health care provider prior to starting this or any other nutrition or dietary program. This diet program may require you to alter your medication, which must be done under the direction of your physician. Neither we, nor our experts, partners, or any of their affiliates will be liable for any direct, indirect, consequential or other damages that may result including but not limited to, economic loss, injury, illness or death. We make no representations or warranties concerning the effectiveness of our products. We shall be in no way responsible for the improper use or storage of our products.

We shall not be responsible for delay or non-delivery of shipment if occasions by natural disasters, weathers storms, accidents, lockouts, breakdown of machinery, or stoppage of labour.

Ordering Procedure: The client is responsible for making their menu selection online by 3pm four days prior to delivery. To cancel or re-commence delivery, the client is responsible for making changes to their account online by 3PM four days prior to delivery (for Wednesday deliveries, the previous Friday at 3PM is the deadline). If the client prefers, they can call or email customer service to make such changes. To communicate that the email has been received, customer service will reply with confirmation of the requested change. If the client does not receive a confirmation email or phone call, it is his or her responsibility to call customer service and confirm the change.

Delivery policy: Zone Meals is not responsible for the loss or damage of meals after the meals have been dropped off at a safe delivery area of your choice. Meals are delivered by 6AM on Monday, Wednesday and Friday. Delivery days are the same each and every week. If your meals have arrived late or are damaged or spoiled Zone Meals must be notified by 6PM on the date the unsatisfactory meals were delivered to receive replacement meals. Compensation meals will be added to the end of your program or will be issued in the form of a credit.

Delivery to clients outside of Toronto & the GTA will receive shipments by FedEx on Tuesdays & Fridays before 12 Noon.

Refund policy: All meal-plans purchased through Zone Meals are non-refundable. However, meal plans may be paused and/or transferred to a friend or family member.

Cooler Bag and ice packs: Outstanding cooler bags and ice packs must be left in the requested delivery location on the clients last day of delivery by 10 pm; all outstanding cooler bags will be picked up on the next scheduled delivery day so either that same evening or the next. To be safe, you should leave out your cooler bag on the evening that your program ends. Cooler bag pick-ups are made on Sunday, Monday, Wednesday and Friday evening. There is a $35.00 fee for each bag that is not returned at the end of your service.

Termination of use: Zone Meals Delivery reserves the right in its sole discretion to refund your purchase and terminate your access to Zone Meals services at anytime and without notice.